Initially, well really always, we treated our clients like they were fragile, innocent little old birds faced with the loss of their independence, staring down their own mortality. Pretty quickly though, we figured out that seniors are actually really concentrated versions of their younger selves, the people they had always been.
Most of our clients had good days and bad days, but we had some whose only satisfaction in life comes from being the most miserable person in the room and making sure everyone else knows it. We were very lucky in that we had mostly great clients. Those wonderful, sweet old ladies and gentlemen were kind and reasonable, joys to work with, but not nearly as interesting as the others, those concentrated old turds.
I will mention them frequently in this book. |
